The saying ... "Power corrupts and absolute power, corrupts absolutely." ... has a lot of truth to it. If you're a public servant you see everyday where people take advantage of you and mistreat you. If you're dealing with public servants, you see how ... how can we best say it, "Some ... maybe a few bad apples, seem to embrace the power of serving the public and forget they serve at the pleasure of the public? If you're a public servant and feel that the system is swallowing you whole ... we're here for you and have some ideas, practical suggestions, tools and an amazing group of people who can / will help you to do what you desire to do and that's to serve others.
Be ready for honest conversations and ... yes ... specific case studies, with specific names to help change the culture to being a public servant, both within the system and also the public that is served.