Terrified, and didn't hit anything — and then six months later almost destroyed the oak tree because she'd gotten comfortable. The most dangerous driver on the road isn't the one who knows they're terrible. It's the one who just decided they're not.
Mark unpacks the four levels — cheerleader, teacher, coach, and the smoking hole in the ground — and why you cycle through all of them in sequence before you vaporize, and why the sequence matters, and why skipping steps is how you lose people you could have saved. About a client who was a pain, knew everything, had it all figured out, was lazy — and then started developing somebody else and became humble almost overnight. About Alvin Miller's granddaughter JoJo, who walked into a building she'd never been in, found out the man they were visiting owned the whole thing, and said he must be very busy — and got told no, he just gets other people to do the work.